Everywhere we look, technology continues to expand and revolutionize how we go about living our lives. At home, at work, in our cars on the way to work. We are becoming increasingly interconnected through technology. For a long time, we've highlighted the importance of making your financial brand available to your customers and prospects in the way THEY prefer to do business for years now. If you aren't considering adopting some video chat or voice command capabilities, you should. It is the logical direction to balance the need for technological convenience with the continued desire for human interaction.
Take one-part simplicity, one-part advancement in tech and mix it with high adoption rates and FIs are starting to take notice. With a growing number of banking customers saying they transact purely digitally , it is time to start planning how to avoid falling behind the curve. There are two things we see our clients need to consider next:
Banks and companies will explore and grow both options. The Echo Show could be the start of the hybrid to these kinds of services, offering voice activated video capabilities. We could soon be saying, "Hey Alexa, can I talk to a banker." Your FI can start preparing for and leveraging these today.