Twilio Integration

Twilio helps you reach your audience where it counts—on their phones. Whether you're sending appointment reminders, order updates, or two-factor authentication codes, Scandia integrates Twilio with your Umbraco website to deliver real-time communication that’s fast, secure, and fully automated.

SMS Alerts and Notifications

Send real-time text messages triggered by form submissions, purchases, bookings, or custom workflows. From order confirmations to service alerts, we make sure your messages land exactly when they should.

Conversation Tracking and Logs

Log message history, delivery status, and engagement data inside Umbraco or your CRM. We make it easy to see what was sent, when, and how it performed.

About Twilio

Engage Smarter. Connect Instantly.

Twilio is a cloud communications platform that powers messaging, voice, and video across channels like SMS, phone, email, and WhatsApp. Developers and marketers use Twilio to send transactional alerts, facilitate customer service, enable secure logins, and create conversational experiences at scale.

When integrated with Umbraco, Twilio becomes a powerful engagement engine. Scandia helps bridge the two platforms so your communications are timely, targeted, and measurable—without manual intervention.

Key Twilio Features

  • Programmable SMS and MMS – Send alerts, confirmations, and reminders with media support
  • Voice and IVR – Enable calls, call routing, and voicemail capture from your website
  • Two-Factor Authentication (2FA) – Add secure login and identity verification
  • WhatsApp and Omnichannel Messaging – Communicate through channels your users prefer
  • Message Logs and Delivery Tracking – Monitor engagement and troubleshoot delivery issues
  • Webhook Support – Trigger workflows based on message events and responses
  • Global Reach and Scalability – Send messages in 180+ countries with reliability
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Real-Time Communication Built Into Your CMS

Scandia integrates Twilio with Umbraco so you can engage customers, secure accounts, and deliver value—faster and with full visibility.

Talk to Our Team
Case 1/2

Quick approvals. Accurate Approvals.

Difrent, an Australian consumer rentals business, needed a better way to keep applicants informed throughout the application process. With hundreds of submissions coming in each week, their support team was overwhelmed by status inquiries and follow-up requests. Scandia implemented a Twilio SMS integration to deliver real-time updates that kept customers in the loop and reduced manual communication.

We connected Twilio to Difrent’s Umbraco back office and application processing workflows. As applicants moved through each stage—submitted, under review, approved, or declined—the system triggered branded SMS updates automatically. This ensured applicants received timely, clear communication without having to check in or wait for email responses.

Read the case study
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FAQs

Got questions? Check these out...

If you are still looking for answers, don't hesitate to reach out to us and strike up a conversation. We love chatting with people! 

Yes. We connect form actions, events, and workflows to Twilio's SMS API so you can send messages instantly based on user activity.

We set up secure Twilio 2FA with verification codes for login, registration, or sensitive actions.

Yes. We configure logging for delivery status, message history, and engagement metrics so you can measure performance.